Lifestyle Awnings & Blinds Melbourne Pty Ltd (ABN 46 147 102 878), its related entities and all other companies within the Lifestyle Awnings &Blinds group (we or us) are committed to ensuring each individual with whom we deal have their rightto privacy protected and maintained. We are also committed to complying with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (the Privacy Act).
What is ‘personal information’? Throughout the website, we may refer to ‘personal information’. ’Personal information’ is any information or opinion (regardlessof its accuracy) which identifies you, or which is capable of identifying you.
We do not collect your sensitive information (as defined by the Privacy Act). If you have accidentally provided us with your sensitive information, please contact us so it can be deleted. Furthermore, we may collect non-personal information about youwhen you visit our website (i.e. the time, date and duration of your browsing session). This data does not include anything pertaining to your identity, and is simply used to maintain the functionality and ease-of-use of this site. We only collectpersonal information as permitted by the Privacy Act. You do not have to provide us with your personal information. However, not doing so may limit the functionality of our website or prevent us from completing the purpose for which we have requestedthe information, such as to provide you with our products or services.
How do we collect personal information? We collect personal information in several ways, including:
Why do we collect, hold and use your personal information? We onlyuse and disclose your personal information for the purposes for which it is collected, which may include:
In order to fulfil the above purposes, we may disclose your personal information to:
Direct marketing We may use your personal information to send you information, including about our new or improved products or services, where you have consented to us doing so or we are otherwise permitted to do so by law. We may send this information to you viamail, email, SMS telephone, social media or by customising online content and advertising on our website. These communications may continue even after you stop using our products or services. You can opt out by contacting us using the details belowor using the unsubscribe function in the communication (where available).
Third Party Tracking To improve the functionality and performance of this website, we use third-party tracking tools. These tools are specifically made so that they are unable to collect personal information, instead collecting non-specific,aggregate information for statistical analysis. However, as this information is collected by a third party, we are not responsible for what information is actually collected and how the information is used. This collected data allows us to improveour website’s functionality, on top of facilitating Analytics, Advertising, Behavioral Targeting and Retargeting, alongside the Interaction with external social media platforms.
Security We will take the following reasonablesteps to ensure your personal information is secure, accurate and protected from misuse, interference and loss, as well as unauthorised access, modification or disclosure. However, as with any online or electronic security system, we cannot guaranteethe security of any personal information transmitted through the internet, including our website. You provide your personal information to us at your own risk. For your own protection, some sections of our website may ask for the use of a password.To maintain the strength and protection of this password, we suggest that you update it frequently and not share it with others. We will destroy or de-identify personal information where it is no longer required, unless we are required or permittedby law to retain the information.
Suspected data breaches We have procedures in place to deal with any suspected data security breaches, including a comprehensive data breach notification policy and response plan (Response Plan).This Response Plan outlines the steps our personnel are required to take in the event of a data breach, which allows us to identify and deal with a data breach quickly to mitigate any harm that may result. Where we are required under the ResponsePlan, we will notify you as soon as practicable if we:
We will also notify the Australian Information Commissioner of the suspected data breach where we are required to do so. If you would like more information about our Response Plan, please contact us using the details below.
Accessing Your Information You are entitled to access the personal information we have collected about you. This includes lodging requeststo access, change or delete your personal information. If you would like to make one of these requests, contact us using the details below and provide details of your request and the relevant personal information. We will do our best to accommodateyour requests. We may require proof of identity. If we do not allow you to access any part of your personal information, we will tell you why in writing. We will not charge you for requesting access to your personal information but may charge youfor our reasonable costs in providing you with access.
We will endeavour to:
Further information on your rights to privacy is available from the Office of the Australian Information Commissioner’s website (www.oaic.gov.au). Last updated: 15 August 2019